Terms of Service

1. Service Agreement

By utilizing Royal Reels Experience automotive repair services, you enter into a binding agreement with our company. Our services include but are not limited to vehicle diagnostics, mechanical repairs, maintenance, restoration, and related automotive solutions across Australia.

We reserve the right to refuse service to any customer at our discretion, particularly in cases where safety concerns arise or when proper documentation is not provided.

2. Service Scope and Limitations

Our wild fortune methodology encompasses comprehensive automotive repair services, including:

• Advanced vehicle diagnostics and computer system analysis
• Engine repair and performance optimization
• Transmission and drivetrain services
• Brake system maintenance and repair
• Electrical system troubleshooting and repair
• Classic and luxury vehicle restoration
• Preventive maintenance programs
• Emergency roadside assistance coordination

Service availability may vary based on vehicle type, parts availability, and technical complexity. We will inform customers of any limitations prior to commencing work.

3. Pricing and Payment Terms

All service prices are quoted in Australian Dollars (AUD) and include applicable taxes unless otherwise specified. Payment is required upon completion of services unless alternative arrangements have been made in writing.

We accept various payment methods including cash, credit cards, and electronic bank transfers. A deposit may be required for extensive repairs or when ordering special parts.

Prices for parts and labor are subject to change without prior notice due to market fluctuations and supplier adjustments.

4. Warranty and Guarantees

Royal Reels Experience provides comprehensive warranties on our workmanship and parts supplied. Our standard warranty covers:

• 12 months or 20,000 kilometers on labor (whichever comes first)
• Manufacturer's warranty on all genuine parts
• 30-day satisfaction guarantee on completed repairs
• Extended warranty options available for major components

Warranty coverage excludes damage due to misuse, accidents, normal wear and tear, or modifications made by third parties after our service completion.

5. Customer Responsibilities

Customers are expected to provide accurate information about their vehicle's condition, history, and any previous repairs. You must also:

• Provide proper identification and vehicle documentation
• Remove all personal items from the vehicle before service
• Inform us of any known safety issues or concerns
• Make payment according to agreed terms
• Follow all maintenance recommendations to maintain warranty coverage

6. Liability and Insurance

While your vehicle is in our care, it is covered by our comprehensive commercial insurance policy. However, we are not liable for pre-existing conditions, hidden defects, or damage resulting from the age and condition of the vehicle.

Our liability is limited to the cost of repairs performed and does not extend to consequential damages, loss of use, or other indirect costs unless required by Australian consumer law.

7. Privacy and Data Protection

We collect and process customer information in accordance with Australian Privacy Principles and our Privacy Policy. Your personal data is used solely for service delivery, communication, and business administration purposes.

We implement appropriate security measures to protect your information and do not share customer data with third parties except as required for service completion or legal compliance.

8. Dispute Resolution

In the event of any disputes or concerns regarding our services, we encourage customers to contact us directly for resolution. We are committed to fair and prompt resolution of all customer issues.

If direct resolution is not possible, disputes may be referred to relevant consumer protection agencies or resolved through Australian legal channels as appropriate.

9. Modifications to Terms

Royal Reels Experience reserves the right to modify these terms of service at any time. Significant changes will be communicated to customers through our website and direct notification when possible.

Continued use of our services after modification constitutes acceptance of the updated terms.

10. Contact Information