Privacy Policy

1. Information We Collect

At Royal Reels Experience, we collect information to provide you with the best automotive services. The types of information we may collect include:

Personal Information

• Name and contact information (phone number, email address, mailing address)
• Vehicle information (make, model, year, VIN number, license plate)
• Service history and maintenance records
• Payment and billing information
• Emergency contact details

Automatically Collected Information

• Website usage data and analytics
• IP address and browser information
• Cookies and similar tracking technologies
• Location data when you visit our facilities

2. How We Use Your Information

We use the information we collect to provide exceptional automotive services and improve your experience:

• Scheduling and managing your service appointments
• Providing quotes and estimates for automotive repairs
• Maintaining your vehicle service history and records
• Processing payments and managing billing
• Sending service reminders and maintenance notifications
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Marketing communications (with your consent)

3. Information Sharing and Disclosure

Royal Reels Experience respects your privacy and does not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, parts suppliers, and IT service providers.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission and storage
• Secure payment processing systems
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security practices
• Physical security measures at our facilities

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You can request a copy of your personal information in a portable format.

Deletion

You can request deletion of your personal information, subject to legal and business requirements.

Marketing Communications

You can opt out of marketing communications at any time by contacting us or using unsubscribe links in our emails.

Cookies

You can control cookie settings through your browser preferences.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations:

• Service records: Retained for up to 7 years for warranty and legal purposes
• Customer information: Retained while you remain an active customer
• Marketing data: Retained until you opt out or withdraw consent
• Website data: Analytics data retained for up to 2 years

8. International Data Transfers

Royal Reels Experience is based in Australia. If you are located outside Australia, please note that your information may be transferred to and processed in Australia. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice at our service locations

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.